My COMMUNITY VOICE LIMITED trading as My Community Voice‘’ including any of its “Related Bodies Corporate” and/or “Associated Entities” as such terms are defined in the Corporations Act 2001 (Cth) highly values the privacy of our customers, suppliers, employees and other persons who have business/commercial dealings or other associations/relationships with us.

PURPOSE

MY COMMUNITY VOICE LIMITED is committed to compliance with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles contained in Schedule 1 to such Act , the Privacy Regulation 2013 and the Privacy Credit Reporting Code 2014 – Version 2 (“the Legislation”) in relation to the collection, use, management, protection and disclosure of personal information which comes into our possession or is under our control about the individuals with whom we conduct business, work or otherwise enjoy an association or relationship (“the MY COMMUNITY VOICE LIMITED commitment”).

This Policy discloses how MY COMMUNITY VOICE LIMITED complies with the Legislation and otherwise achieves the MY COMMUNITY VOICE LIMITED commitment.

1. IMPORTANT DEFINITIONS

For the purposes of the Legislation and this Policy:

Personal Information means:

Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a)       Whether the information or opinion is true or not; and

(b)       Whether the information or opinion is recorded in a material form or not.

Sensitive Information means:

(a)       Information or an opinion about an individual’s racial/ethnic origin, political opinions, membership of a political association, religious beliefs/affiliations, philosophical beliefs, membership of a professional/trade association, membership of a trade union, sexual orientation/practices or criminal record that is also personal information; or

(b)       Certain health/genetic information (as further/better defined in Section 6 of the Privacy Act 1988 (Cth) about an individual.

Other words/terms contained in this Policy and which have the same meanings as defined in Section 6 of the Privacy Act 1988 (Cth) are “Australian law”, “breach”, “consent”, “credit”, “credit information”, “credit provider”, “credit reporting body”, “credit worthiness”, “collects”, “default information”, “enforcement body”, “government related identifier”, “guarantee”, “holds”, “identification information”, “identifier”, “individual”, “organisation” and “payment information”.

2. COLLECTION OF PERSONAL INFORMATION & WHY IT IS COLLECTED

MY COMMUNITY VOICE LIMITED only collects personal information which is reasonably necessary to enable us to carry out the various functions and activities of our organisation, efficiently conduct normal business/commercial operations and otherwise professionally and effectively connect/interact with the individuals with whom we have dealings (“the collection purposes”).

The kinds of personal information collected and which MY COMMUNITY VOICE LIMITED holds includes:

• Identification information about an individual, in particular, full name, address, contact details, (email and telephone/facsimile numbers), date of birth, occupation and driver licence number;
• Where relevant to a particular service or need: Trade referees and associated contact details & the individual’s Bank and associated contact details & particulars of assets and liabilities;
• Cookies/digital identifiers providing details/statistics in relation to website visits, notes made of telephone contact (including recorded/saved or transcribed voicemail/texts) and the content of letters received, copies of letters sent, facsimile transmissions and emails (both electronically stored and in printed form).

Personal information is collected to enable MY COMMUNITY VOICE LIMITED to:

• Maintain and expand our organisation’s Database of customers and other business/commercial associates for the purposes of distributing industry information, issuing advertising/marketing materials, conducting product promotions and otherwise enhancing the way we do business;
• Better able to provide structured services to persons that seek assistance in healthcare personally or where they are caring for another person or persons;
• Where relevant for commercial purposes: Assess the credit worthiness of an individual applying for a Commercial Credit Trade Account (“Trade Account”) or an individual offering to guarantee a Trade Account sought by a corporate Applicant or another person; Supply products and/or provide services in the ordinary course of our business; Assess the capacity of an individual to pay or continue to pay for products and/or services delivered on credit terms; Assist in the management of Trade Accounts, including the collection of overdue amounts; Monitor and keep under review an individual’s suitability for the provision of ongoing credit, taking into account payment history and other risk management criteria; Provide benefits/rewards to Trade Account customers who become members of [insert] Trade Club;

Without the benefit of such personal information, MY COMMUNITY VOICE LIMITED might not be able to achieve or fully achieve the collection purposes.

3. METHOD OF COLLECTION OF PERSONAL INFORMATION

MY COMMUNITY VOICE LIMITED obtains personal information by lawful and fair means primarily from the individual directly, but also from:

• Commonwealth, State and other government bodies;
• Community organisations, health care providers or practitioners;
• Or similar bodies providing assistance to members of our community that require care and assistance and how best to service those needs;
• Where relevant for commercial purposes: trade referees as provided by the individual (including as to default information and payment information); The individual’s Bank, as disclosed by the individual; other credit providers, with the individual’s consent; credit reporting bodies authorised to disclose personal information, with the individual’s consent (including disclosure of credit information, default information and payment information).

4. USE AND DISCLOSURE OF PERSONAL INFORMATION

MY COMMUNITY VOICE LIMITED will only use or disclose personal information in our possession or under our control:

• If and as may be reasonably necessary in relation to the activities of an enforcement body or as may be required or authorised by Australian law;
• Otherwise, only for or in relation to the collection purposes.

In the course of pursuing achievement of the collection purposes, it may be necessary from time to time for MY COMMUNITY VOICE LIMITED to disclose personal information to or exchange such information with various third parties, including:

• Major clients (including Building/Construction companies) and suppliers of related products or services with whom we have developed working relationships (with the individual’s consent);
• Our legal, accounting, business, information technology and/or data management/storage advisers, consultants or contractors;
• For commercial purposes: credit providers; A credit reporting body; Guarantors of corporate Applicants/other persons.

Unless and until this Policy is updated, any permitted reporting or disclosure of personal information about any individual to a credit reporting body will be made to e.g. Equifax Pty Limited of PO Box 964 North Sydney, NSW 2059 (www.equifax.com.au).

5. DISCLOSURE BEYOND THE JURISDICTION OF AUSTRALIAN LAW

MY COMMUNITY VOICE LIMITED is unlikely to disclose personal information to any overseas recipient. MY COMMUNITY VOICE LIMITED will only disclose to local Australian domestic recipients unless permission is provided in writing for other disclosure.

6. INTEGRITY, PROTECTION & SECURITY OF PERSONAL INFORMATION

MY COMMUNITY VOICE LIMITED will take reasonable steps to ensure that personal information collected, used and disclosed is:

• Accurate, up-to-date, complete, relevant and not misleading;
• Protected from misuse, interference and loss;
• Protected from unauthorised access, modification or disclosure;
• Securely stored on our computer network and otherwise at one or more of our various business premises within Australia;
• Destroyed or de-identified when no longer needed by our organisation or required to be retained by Australian law.

Some of the security measures we have in place to protect personal information include:

• A secure server for our computer network, including installation and maintenance of firewalls, use of log-in passwords/tools and virus protection programs;
• Restriction of access to relevant personnel only;
• Internal training of relevant personnel regarding our obligations with respect to the handling and management of personal information.

Also, MYCARE NETWORK LIMITED will:

• Not adopt any government related identifier for an individual as our own identifier for such individual, nor disclose such identifier unless required or authorised by Australian law;
• Subject to it being lawful and reasonable to do so, destroy any unsolicited personal information coming into our possession or under our control (or de-identify such information), unless it is determined that we could have lawfully and fairly solicited/collected the information.

7. DIRECT MARKETING COMMUNICATIONS

All direct marketing communications issued by MY COMMUNITY VOICE LIMITED contains a prominent statement regarding the simple means by which recipients may easily request not to receive further such communications (opt out) and we will promptly action any such request, without charge.

8. ANONYMITY AND PSEUDONYMITY

Subject to being lawful and practicable, individuals have the option of not identifying themselves personally, or using a pseudonym when dealing with our Privacy Officer.

However, if this option is exercised, we may not be able to provide some or all of our products and/or services, nor extend the high level of attention and service we otherwise strive to deliver.

9. SENSITIVE INFORMATION

MY COMMUNITY VOICE LIMITED will not collect sensitive information about an individual unless:

• The individual consents and such information is reasonably necessary or directly relevant to our business functions and activities;
• Such collection is required or authorised by Australian law.

10. ACCESS TO OR ENQUIRIES/CONCERNS RELATING TO PERSONAL INFORMATION.

Any individual about whom MY COMMUNITY VOICE LIMITED holds personal information may contact our designated Privacy Officer to:

• Gain access to and/or seek the correction or updating of such information;
• Request notification be given to any other credit provider to whom personal information has been previously disclosed of corrections/amendments we have agreed to make;
• If we are unable to change personal information in accordance with a request, have a statement prepared by the individual (asserting his/her position) associated with the information, so that the statement is apparent to users of the information;
• Have personal information added to or removed from our Marketing Database or Internet website;
• Make any enquiry, request or complaint about our compliance with the Legislation (we will respond within a reasonable period of time, be open/transparent and act fairly, reasonably and lawfully with respect to any requests/complaints);
• Request a paper copy of this Privacy Policy (free of charge).

Should we be unable to comply with any request, in particular to change personal information held about an individual, we will provide a written notice setting out the reasons (unless it is unreasonable for us to do so) and available mechanisms to complain about our decision.

MYCARE NETWORK LIMITED may charge for giving access to an individual to his/her personal information and if we do so, such charge will be reasonable and shall not apply to the making of the access request itself.

MY COMMUNITY VOICE LIMITED will not charge an individual at all for making a request to correct/update personal information or to associate an individual’s statement with his/her personal information (in circumstances where we are not able, for good/sufficient reason, to change such personal information).

11. WEBSITE 
12. 1 CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

11. 2 INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

11. 3 HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyse how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

11. 4 LOG FILES

MyCare Network follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Online Privacy Policy Generator.

11. 5 COOKIES AND WEB BEACONS

Like any other website, My Community Voice uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

11. 6 GOOGLE DOUBLECLICK DART COOKIE

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

11. 7 ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find the Privacy Policy for each of the advertising partners of My Community Voice

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on My Community Voice, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that My Community Voice has no access to or control over these cookies that are used by third-party advertisers.

11. 8 THIRD PARTY PRIVACY POLICIES

My Community Voice’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

11. 9 CCPA PRIVACY RIGHTS (DO NOT SELL MY INFORMATION)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. 10 GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. 12 CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

My Community Voice does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

11. 13 INFORMATION REGARDING HEALTH

Under this Privacy Policy, any information collected by us and/or any related entities that gather information as to a person’s health or care, will not be disseminated as under the guidelines of our healthcare regulators. If gathered, information will be stored in a safe facility.

12. CURRENCY OF THIS POLICY

This Privacy Policy was last updated in July 2022 and will continue to be updated and kept current from time to time, as may be required.

Contact details for our Privacy Office are:

MY COMMUNITY VOICE LIMITED

enquiries@mycommunityvoice.org.au